Otro Elements was initiated by Raymond Landgraaf. For years, he has been organizing back-to-basics expeditions in the Italian Alps. Raymond is working as a general practitioner and acupuncturist. As a hobby he organizes and facilites these expeditions into nature. Recently, he and two of his colleagues officially launched the OTRO Elements Care Foundation. We now organize accredited courses for medical professionals, which still take place in Val d’Otro.

 

Please find the terms & conditions, privacy statement and complaint form below.

General info

Terms & Conditions

terms, conditions, liability & cancellation Otro Elements

  1. Participants are obliged to find a suitable insurance that covers the loss/damage of personal items, accidents e.g. injuries, invalidity and/or death

  2. Facilitators working with/for Otro Elements cannot be held accountable for any kind of damage or loss, suffered by participants during training or expeditions

  3. Participants are, at all times, responsible for the estimation of their personal capabilities, relating to the activities offered on site.

  4. Cancelling your application can only be done through email (info@otro-elements.it). After official registration  participants can cancel their application the following 14 days, at no further cost. Cancellations received at least two months before the start of the course, will be charged with a € 150,- cancellation fee. All cancellations received within the two month time-span, will receive no reimbursement. You are advised to purchase a cancellation insurance.

Privacy

statement

Privacy statement Otro Elements

 

On May 25th, 2018 the General Data Protection Regulation (GDPR) was launched. We strictly follow the notions set in privacy law, for processing personal data. This implies the following:

 

  • We clearly present with the objectives with which we process personal data in this privacy statement

  • We only collect personal data, and restrict its collection to only those data necessary for professional objectives set by our organisation

  • Before processing your personal information, we will structurally ask your permission for which type of data you would like to provide

  • It is our duty to take appropriate security measures, protect your personal data, respect your rights, and provide access to your file on demand, as well as correct or delete it if required.

  • This privacy statement explains which personal data we collect, and for which purpose. We recommend careful inspection of each notion.

This privacy statement was last updated on 06/12/2018.

Use of Personal Data

We exclusively collect and deploy the data that you share with us, during the application procedure.


We deploy the following data for the objectives listed in the privacy statement:

  • Name/address specifications

  • (Mobile) phone number

  • Residential and/or business address

  • Email address

  • Payment details

Objectives of Personal Data Processing

Otro Elements collects and deploys personal data for the following objectives:

  • Application for the expeditions

  • Registration for the digital newsletter

 

Contact us whenever there is a need for:

  • Legal, financial & administrative accountability

Newsletter of Otro Elements & InSightorOut

We offer a digital newsletter to inform enthusiasts about our activities. This newsletter is sent on average, twice yearly. We ensure that each newsletter contains sufficient information and hyperlinks, to immediately unregister if desired.  

 

Publications

We do not publish your personal data.

 

External Access    

We do not allow external parties to access your data.

 

Cookies

We do make use of cookies on this website.

 

Security

We took secure and sufficient measure to protect our website and online systems. Primarily, to prevent unauthorized access to your personal data, or risk that your information may be lost. Furthermore, we took security measures to minimize the risk of unauthorized access or misuse of personal data.

Term of Storage

The length of storage of personal data mentioned above is defined by necessity or legal requirements, for example the obligation to administer financial data internally for a specific length of time.  

 

Changes in this privacy statement

We take claim to the right to change this privacy statement. It is recommended to revisit the Privacy Statement on this page, so ensuring that any change or redefinition is known to you.  

 

Access and change of your data

For any questions concerning our privacy policy, or questions regarding the access, change or removal of your personal data, feel free to send an email to:  raymond@otro-elements.it

 

Authority personal data

Naturally, if you need any assistance or have any complaints regarding the processing of your personal data, we are ready to be of service. As prescribed by privacy legislation, you maintain all rights to communicate any complaints to the ‘Authority Personal Data’. For such matters, please contact ‘Authority Personal Data’.  

 

General Contact

E-mail: raymond@otro-elements.it

Phone: +31(0)6 - 34132254

Address: Via al Troi 9, 22010, Breglia (CO), Italia

 

Otro Elements Care

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Complaints form

Complaints Form Otro Elements

At Otro Elements we strive to upkeep a high quality standard for all of our activities, and generate maximum satisfaction for all participants. In the unfortunate case, that the quality of our services did not meet your expectations, you are welcome to file a complaint. Please send an email to raymond@otro-elements.it with answers to the following questions:

 

  • What is your name, and what are your contact details?

  • In which expedition did you participate?

  • What is your complaint?

 

You will receive a delivery notification of your message within 1 week, and you may expect a response to your questions or concerns within 1 month.  

Complaints Form Otro Elements

At Otro Elements we strive to upkeep a high quality standard for all of our activities, and generate maximum satisfaction for all participants. In the unfortunate case, that the quality of our services did not meet your expectations, you are welcome to file a complaint. Please send an email to raymond@otro-elements.it with answers to the following questions:

 

  • What is your name, and what are your contact details?

  • In which expedition did you participate?

  • What is your complaint?

 

You will receive a delivery notification of your message within 1 week, and you may expect a response to your questions or concerns within 1 month.  

Otro Elements

back-to-basic expeditions in the Italian Alps. 

no phones. no luxury. just to be... in raw nature...

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